Learning objective: Move beyond triggers to become empowered and proactive with conversations you find difficult.
Our emotional intelligence is tested most in difficult situations - precisely when we need it the most. In this session, you'll learn practical models and approaches to navigate challenges with confidence and turn them into opportunities for growth
ONLINE SESSION (ZOOM)
November 6th, 2025
H: 18-20
TakeawaysKey Themes
Use a structured approach to prepare for a difficult conversation.
Regulate your emotions and remain cool under pressure.
Take responsibility for achieving the best outcome for all.
Experiment with two different models for navigating conflicts and giving feedback.
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