PWN Global

Frequently Asked Questions

Welcome to our FAQ section! We know you might have some questions, and we’re here to help. Below, you’ll find answers to the most common inquiries our users have. If you require further assistance or have a question that isn’t covered here, please don’t hesitate to contact our support team!



How do I create an account?
After registering, you’ll have received an email inviting you to log in. Alternatively, you can click on the Log In button on the website page. Simply enter your email address and choose a password. If you have attended a previous event, the password will be the same as before.
What if I forget my password?
• On the login page, click on “forgot password?”
• An email will be sent with a verification code to change it 
- If you have already created an account, you should receive the email (check your spam folder if not)
What if my account is locked?
By default, the participant’s account is blocked after 5 unsuccessful login attempts. It will be available again after 5 minutes.
How do I access my attendee workspace?
Once logged in, you can access your attendee workspace by clicking on the head and shoulders icon on the top right. Here you can access your personal information, your agenda and your bookmarked partners, as well as the networking functionality. In your My Information tab you can update your profile, networking, points of interest and notifications preferences. Your agenda will contain any meetings you have and any bookmarked sessions. You can export them to your calendar.
How do I contact the organizers if I need any help?
Have any questions or feedback you'd like to share? We're here to listen! Click on the button below to be redirected to the contacts page, we're excited to assist you in any way we can!
Contact us
How does networking work?
Networking allows you to connect with other attendees and arrange meetings with them during the event. Be sure to check your Attendee Workspace and notifications regularly for new messages, contact requests and meeting requests!
How to network:
1. After registering for the event, you’ll receive a confirmation email in which you’ll be invited to log in. After entering your email address, choose a password. You’ll then be logged in to the event website.
2. From the networking pop-up window or your attendee workspace > My Information tab, you can choose to opt in to networking. Choose the networking areas that interest you. 
3. In the My Contacts tab of your attendee workspace, you can view your recommended contacts. You can also search for them by name, company, job title, etc.
4. To contact someone, click on the Contact button. They should then accept or decline the contact request.
5. To request a meeting, click on the Contact button (for new contacts) or on the Meeting button (for contacts you’re already connected with).
6. Select a timeslot and wait for the contact request and/or meeting to be confirmed.
7. Once confirmed, it will appear in your Agenda tab in your attendee workspace. 
Networking FAQ:
1. How can I follow my meetings and contact requests?
You will receive an email each time a meeting is confirmed, refused or cancelled. You will also see a notification when you are logged on to the website.
2. How do I cancel a meeting if needed?
Go into your Attendee workspace > My agenda, and click on your meeting. Then click on “Cancel meeting”.
3. How do I contact the person I’m meeting if needed?
Go into your Attendee workspace > My agenda, and click on your meeting. Then click on “Message”. You can also message the person directly from the Attendee workspace > My contacts.
4. How do I modify my meeting?
 You’ll need to cancel the existing meeting and create a new one.
5. Can I get a calendar invitation for my meetings?
 Yes, you can download an ICS file of all your meetings and bookmarked sessions from the “Export to your calendar” button in your Attendee workspace > My Agenda.